Cleaners Brompton Customer Privacy Policy

This Privacy Policy explains how Cleaners Brompton collects, uses, stores, and protects personal data relating to our customers. It applies to all individual customers and prospective customers of Cleaners Brompton within our service area, including anyone who visits our website, makes an enquiry, books a service, or otherwise interacts with us as a private individual.

Cleaners Brompton is committed to complying with the UK General Data Protection Regulation and the Data Protection Act, as well as applicable EU GDPR obligations where relevant. We process personal data lawfully, fairly, and transparently, and we take appropriate measures to safeguard your information.

Data Controller

For the purposes of data protection law, Cleaners Brompton is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is compliant with applicable law.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, request a quote, book cleaning services, or otherwise interact with us:

Identification and contact details: name, title, residential address, service address, billing address, and contact details such as email address and other communication details you choose to provide.

Service and booking information: details of services requested, property type and size, access instructions that you choose to provide, preferred dates and times, and notes relevant to delivering the service safely and effectively.

Payment and transaction data: details relating to payments for services, such as amounts, dates, and payment method type. We do not store full card details when working with secure payment processors, and we only retain payment information necessary for accounting and legal purposes.

Communication records: records of communications with you, including enquiries, quotes, complaints, feedback, and any follow up correspondence, whether made by phone, online forms, or in writing.

Technical and usage data: limited technical data that may be collected when you visit our website, such as IP address, browser type, and basic usage information. This is collected primarily for security, analytics, and improving our services.

Lawful Bases for Processing

We rely on one or more of the following lawful bases under the GDPR when processing your personal data:

Contract: We process your personal data where it is necessary for entering into or performing a contract with you, such as to provide cleaning services, manage bookings, take payment, and communicate with you about your service.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. This includes activities such as managing our business operations, improving our services, handling queries and complaints, and maintaining records for internal administration.

Legal obligations: We process certain personal data to comply with our legal obligations, for example, in relation to tax, accounting, and responding to lawful requests from authorities.

Consent: In specific cases, we may rely on your consent, for example, for certain types of marketing communications where this is required by law. Where we rely on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage cleaning services you have requested, including booking, scheduling, and performing services at your property.

To communicate with you about enquiries, quotes, service updates, changes, cancellations, and aftercare.

To process payments, manage invoices, and maintain financial and accounting records.

To manage our relationship with you, including handling complaints, obtaining feedback, and providing customer support.

To improve our services, business operations, and customer experience.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims if necessary.

Data Retention

We will not keep your personal data for longer than is necessary for the purposes for which it was collected. Retention periods are determined based on the nature of the data, the purposes of processing, and legal and regulatory requirements.

Customer and booking records are generally retained for as long as you remain a customer and for a period thereafter, typically up to six years, to comply with tax and accounting obligations and to retain evidence in case of legal claims.

Communication records may be kept for a reasonable period necessary to manage our relationship with you, handle ongoing enquiries, and maintain a record of interactions.

Technical and usage data used for analytics or security is retained for shorter periods, unless longer retention is required for security or legal reasons.

When personal data is no longer needed, we will securely delete or anonymise it.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for specified purposes, and they are required to implement appropriate security measures.

Examples of categories of processors and third parties include:

Payment processing providers who handle payments and refunds.

IT and hosting providers that support our website, booking systems, and data storage.

Professional advisers, such as accountants or legal advisers, where necessary to manage our business and meet legal obligations.

In limited circumstances, we may also share personal data with other third parties acting as independent data controllers where required by law, such as government authorities, law enforcement, or regulators.

We do not sell your personal data to third parties.

International Data Transfers

Where it is necessary for us to use processors or service providers located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of standard contractual clauses or other legally recognised mechanisms to ensure adequate protection.

Data Security

We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to those who need it to perform their duties, using secure systems and storage solutions, and regularly reviewing our security practices.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Brompton customers and prospective customers within our service area, subject to certain legal limitations and conditions.

Right of access: You have the right to request confirmation as to whether we hold personal data about you and to request a copy of that data.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example, where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You may request that we restrict the processing of your personal data in particular situations, such as while we are verifying its accuracy or assessing an objection.

Right to object: You have the right to object to certain types of processing, including processing based on legitimate interests and, in particular, processing for direct marketing purposes.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Cleaners Brompton using the contact details provided on our website or through the usual communication channels you have with us.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can attempt to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. The updated version will be made available through our website and will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.